Your Privacy Is Our Responsibility
This policy contains a complete description of how your personal information is collected, used, and kept secure at bbee99.
1 Introduction and Scope
bbee99 (referred to in this document as "we", "our", or "platform") operates an online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") applies to our website bbee99.cam and all related services.
The purpose of this policy is to clearly inform you about what kind of personal information we collect, why we collect it, how we process it, and what steps we take to protect your information. By using our services, you are considered to have given your consent to the terms of this policy.
This policy may be updated from time to time. In the event of any significant change, we will notify you through the website or to your registered email address. Continuing to use the service means you accept the updated policy.
Who Does This Policy Apply To?
This privacy policy applies equally to all registered members of bbee99, individuals going through the account creation process, and all visitors browsing our website.
Geographic Scope
Our primary market is Bangladesh. We make every effort to follow locally applicable regulations when processing information from users accessing the service from Bangladesh.
2 What Information We Collect
bbee99 collects various types of information in order to provide services, ensure security, and improve the user experience. The different categories of this information are described below.
2.1 Registration Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (in encrypted form)
- Preferred language and currency
2.2 Identity Verification Information (KYC)
- Copy of National ID (NID) or passport
- Proof of address (utility bill, etc.)
- Selfie or photo (where applicable)
- Proof of payment method ownership
2.3 Financial Information
- bKash / Nagad / Rocket / Upay number
- Bank account details
- Transaction history
- Deposit and withdrawal records
2.4 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Click patterns and navigation logs
2.5 Gaming Information
- Betting history and results
- Preferred games and categories
- Bonus and promotion usage records
- Session length and frequency
2.6 Communication Information
- Live chat conversation records
- Email communication history
- Details of complaints and requests
- Survey responses (optional)
3 Purpose of Using Information
bbee99 uses collected information only for the following legitimate purposes. We do not use your information for sale under any circumstances.
Account Management and Service Delivery
Your information is used to create and manage your account, process deposits and withdrawals, provide bonuses and rewards, and deliver customer support services.
Identity Verification and Age Confirmation
The KYC process is carried out to ensure responsible gaming and to prevent participation by individuals under the age of 21.
Fraud Prevention and Security
To detect suspicious activity, prevent account hacking, counter money laundering (AML), and ensure the overall security of the platform.
Service Improvement and Personalization
To analyze your gaming preferences and provide more relevant offers, game recommendations, and an improved user experience.
Compliance with Legal Obligations
Maintaining records under applicable laws and regulations, responding to requests from regulatory bodies, and preserving evidence for dispute resolution.
Communication and Notifications
Sending important account-related notifications, transaction confirmations, and promotional communications with your consent.
4 Sharing Information with Third Parties
bbee99 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances, always under appropriate protective measures.
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These institutions follow their own privacy policies.
4.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt may receive gameplay-related data. This data is limited to game operation purposes only.
4.3 Technology Service Providers
Trusted technology partners may be given limited data access for cloud storage, cybersecurity, data analytics, and customer support software operations.
4.4 Legal Authorities
Required information may be provided on the basis of court orders, valid legal processes, government investigations, or legitimate demands from regulatory bodies.
Important Notice
Data processing agreements are executed with all third-party partners. They may only use data for specified purposes and may not retain information beyond what is necessary. No third party may sell your information to any other party.
5 Cookies and Tracking Technologies
bbee99 uses cookies and similar technologies to effectively operate and improve the website. The different types of cookies are described below.
Essential Cookies
Essential for storing login sessions, security tokens, and language preferences. These cannot be disabled.
Analytics Cookies
To understand how users navigate the site. This information is used to improve the service.
Functionality Cookies
To remember your gaming preferences, betting settings, and previous activity.
Security Cookies
Used to prevent suspicious logins, bot activity, and CSRF attacks.
Managing Cookies
It is possible to disable non-essential cookies through your browser settings. However, please note that completely disabling cookies may cause some features of the site to not work properly. Contact us via 24/7 live chat to learn about how to manage cookies.
6 Data Security Measures
bbee99 follows industry-standard technologies and practices to protect your information. Our security framework is structured across the following layers.
SSL Encryption
All data transmitted on our website is protected through SSL/TLS encryption. You can confirm this by looking for the lock icon in your browser's address bar.
Password Hashing
Your password is never stored directly. Passwords are kept secure using industry-standard cryptographic hashing algorithms.
Secure Data Centers
Our server infrastructure operates in data centers with physical and digital security facilities, where unauthorized access is strictly controlled.
Access Controls
Staff are given access only to the information necessary to carry out their responsibilities (principle of least privilege). All staff receive regular data protection training.
Continuous Monitoring
Our systems are monitored 24/7 by security experts. Unusual activity is automatically detected and prevented.
Regular Backup and Recovery
Data is regularly backed up securely. In the event of a system failure, a rapid recovery process is in place that prevents loss of your information.
Response to Security Breaches
In the event of a data security breach, we will notify affected users within the timeframe required by applicable law and take immediate steps to mitigate any damage. If you notice any suspicious activity, please contact us immediately.
7 Data Retention Period
Active Account Information
Your personal information and transaction records are retained throughout the entire period your account remains active and for five (5) years following account closure. This retention is necessary to fulfill legal and regulatory obligations.
KYC and Financial Documents
Identity verification documents and financial transaction records are retained for a minimum of five (5) years after account closure. This is a requirement under anti-money laundering (AML) regulations.
Technical Logs and Session Data
Server logs, IP addresses, and session information are generally retained for six (6) months to one (1) year. These are primarily used for security and system debugging purposes.
Marketing Information
Your preferences are updated immediately after you opt out of promotional communications. However, core registration information remains for the specified period due to legal obligations.
8 Your Rights as a User
You have a number of important rights regarding the information you share with bbee99. Contact our support team to exercise these rights.
📋 Right to Access Information
You have the right to request a copy of the information we hold about you. We will provide this information within a reasonable time after the request.
✏️ Right to Correction
You have the right to request correction of any inaccurate or incomplete information held in your account.
🚫 Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes. If you opt out, we will action it immediately.
🗑️ Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.
📦 Right to Data Portability
You may request to receive your personal information in a structured, machine-readable format.
⏸️ Right to Restrict Processing
If there is a dispute about the accuracy of the data or in cases of unlawful processing, you may request that processing be kept restricted.
9 Minor Protection
bbee99 strictly prevents persons under the age of 21 from accessing its services. Age verification steps are taken at the time of registration, and proof of date of birth is required during the KYC process.
We do not knowingly collect or store personal information of anyone under the age of 21. If we become aware that a minor has used our services, their account and data will be deleted immediately and all deposited funds will be returned in full.
If you are aware that a minor is using our services, please notify us immediately at [email protected].
10 Policy Changes & Updates
Notice of Changes
This privacy policy may be revised from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website's main page
- Sending a notification to your registered email address
- Updating the "Last Updated" date on this page
- Requesting your consent to the new policy after login, where required
What to Do After Changes
If you continue to use the service after the new policy takes effect, you will be considered to have automatically consented to the updated policy. If you do not agree, please contact support to close your account.
11 Privacy Contact
Contact Us
Contact us for any questions, requests or concerns regarding privacy.
Email: [email protected] | 24/7 Live Chat Support (in Bengali)
Response Time
For requests to access, correct or delete data, we aim to respond within thirty (30) days of receiving the request. In complex cases this timeframe may be extended, and you will be informed accordingly.
Responsible Gaming Support
Alongside privacy, we believe in responsible gaming. If you are facing difficulties or need support, visit our Responsible Gaming page or speak with our Bengali-speaking support team on live chat.
This privacy policy should be read together with bbee99's Terms & Conditions and Responsible Gaming policy. The three documents together form our complete user agreement.